Rules of Engagement: Business Etiquette with Mary Crane

Monday, September 30, 2013 - 12:30pm to 1:20pm
Room A

Important business relationships are formed and cemented in social settings. Yet, many professionals feel uncomfortable in these environments. Working a crowded room and managing the more formal dining setting—these and other business entertainment opportunities challenge many of us. This program is specifically designed to help you  feel competent and comfortable in any business-social setting. Participants will learn ten specific rules for working a reception and ten more rules for managing a business lunch or dinner. We also cover rules for electronic communications and personal presentation.

Topics include:

  • How to work social business engagements including pre-event preparation, introductions, and remembering names and business card etiquette. We also include breaking and entering into conversations, transforming small talk into new business and becoming memorable to new contacts.
  • How to manage business lunches and dinners including selecting the appropriate restaurant, making seating and ordering decisions, timing business discussion, solving dining mysteries (including finger bowls, strange silverware, bread and butter plates, flying forks, flying foods, and inedible foods), mastering trick foods and managing wait staff.
  • How to avoid e-mail disasters including evaluating e-mail content for appropriateness, appreciating others’ bandwidth, and correct use of "company-wide" e-mails.

Mary Crane ( is considered one of the top experts in the country on business etiquette for lawyers.  With a background combining law practice and experience as a White House chef, she brings a particular skill set and expertise to share with students on etiquette considerations unique to the legal profession.

Reserve your spot now:


Contact Name: 
Beth Shackleford, Director of Student Professional Development
Contact Email: 

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